Do you offer wholesale discounts?
What's the material of your products?
We have 925 sterling silver and Thai silver Products, and you can see the relevant category on our web.
What's Thai silver?
Thai silver is an alloy of silver containing 30% by mass of silver and 70% by mass of other metals, processed by special technology. Along with increased surface hardness, the Thai silver jewelry is not easy to be oxidized in the air and will not hurt the skin due to its special antioxidant process. Its idiosyncratic texture and color have attracted lots of internitional stars. Kate Winslet, Angelina Jolie and Anne Hathaway are the followers of silver.
How can I use my discount coupon code?
Generally it can be used in two ways.
One is to fill it straight in “Discount Code” textbox when you stay in shopping cart page without Login action.
The other is to Login your account first and practice the same procedure above.
Do you have physical stores?
In an effort to keep our prices low, we only do business online at the moment.
How can I check my order information?
For your convenience we highly encourage you to remember your order no. and provide it to us so that we can answer your any question accordingly. Thank you for your support.
How to make sure that my order is finished?
Once you had placed an order successfully, a confirmed letter including your order information would be provided by system automatically. We are very happy to answer your any questions by E-mail firstname.lastname@example.org.
Why don’t I receive any emails or replies after placing order?
Generally, your email address maybe wrong or blocked by spam filters. Please change your spam filters or check your junk mailbox. For your convenience you’d better leave your usual mail address so that you could receive all the info from us. Thanks your helping sincerely!
Was my order actually shipped out when I received my payment confirmation email?
If you received the payment confirmation email that means your order has been prepared and waiting for the pickup. If your shipment is delayed unexpected for some reason, you will receive a notification within 36 hours or less about the delay.
How long will I receive my orders?
Orders will be shipped within 1 business day upon receiving. A tracking number will be available in your email within 48 hours. The orders are supposed to reach your door in the next 8-13 days. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information.
Notes: Shipping estimates are from day of shipping not from day of ordering
Customers are responsible for lost due to wrong shipping information
How can I track the status of my parcel?
Generally, you will get your order info email from us when your parcel tracking No. is available. And you could click the link in it to check your order schedule.
What should I do if I never receive the parcel?
After we provide tracking number, you should track the items online frequently to avoid troubles caused unconsciously in the delivery process. You can email our customer service department directly on the lost parcel and we will check it for you. Once we are convinced that the items were lost indeed, we will arrange a new shipment or refund. But if the parcel is lost due to the incorrect information from you, you should be responsible for all the loss.
How can I cancel my order?
If you want to cancel your order, you'd better cancel it before the order has been dispatched. Generally we process all orders in 12 hours, so we are not always able to cancel an order if it is placed 12 hours later. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
Please contact a customer service representatives A.S.A.P. with order No. or other essential info and we are glad to help you cancel it.
Lost/Damaged Order Policy
Shipping & Delivery
Do you ship worldwide ?
Yes, we do. If your country is not listed, please feel free to contact us. Please notice that we are not responsible for any local taxes or customs fee that might be impose by your country.
What if I provide the wrong shipping address ?
If the order can't reach you because you provide the wrong shipping address, you will have to burden the shipping fees caused by the return, re-shippment or refund. So we suggest you fill in your shipping address specificly and correctly.
What if I failed to sign for the parcel in time ?
If you failed to sign for the parcel in time, we will contact you immediately via email or telephone. However, if we can't reach you in time, the shipping company will return the parcel to us by default. If you want a re-shippment or refund, you will have to pay the shipping fees. So we suggest you fill in your email and telephone number correctly
How can I Exchange or Return my ordered items?
We accept all lifetime warranty and 60-days no limited condition exchange &return service.
You may contact our customer service representatives for returning address before sending the items back. Please return them with the original package which you received and maintain them renew again.
For more info please feel free to contact us.
Exchange & Refund Fees
All exchanges or refund require a £5.98 processing fee., which covers the cost of postage for us to send the replacement to you, and it accounts for resources and time utilized when processing your exchange/refund. This exchange fee is requested via PayPal or your credit card, which must be received before we proceed with your request.
If you received an incorrect or damaged item, please contact us immediately by email, and our customer service representative will be happy to help you. Please email us your order No., and your incorrect or damaged items pictures, if available, for easy checking. You may request that return and exchange fees be waived if you receive an order with a damaged, defective, or incorrect item. Please note that final decisions regarding return and exchange fees will be determined by the order details.
Return and Exchange Instructions
1 Pack the items in the original packing materials or other PROTECTIVE package，then contact our customer service department for the returning address. We are unable to issue refunds for items lost or damaged due to unsecure packaging.
2 Please enclose the ORDER NUMBER and your name, and other related product information in the package.
3 Please email us the tracking number of your returning parcel, and inform us the tracking website or the carrier you select, so that we can track the status of the returning parcel quickly for prompt refund.
4 Save your shipping receipt until you receive your refund or replacement. If you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.
5 Refunds are processed within 3 business days of returning package receipt.
What is the difference between e-check payments vs. instant payments?
An e-Check payment is just like writing a check, only you send it through your computer. It is also called an electronic funds transfer, because you withdraw money directly from your bank account. Please be aware that e-check transactions may take up to 10 business days to clear.
Instant Payment is an automatic withdrawal of funds from your bank account. You need to add a backup funding source such as a credit or debit card, or a separate confirmed bank account in order to use Instant Transfer. The funds are usually credited to the recipient's PayPal account within 24hrs
I have already made my payment through PayPal. Why do my items show as unpaid or re-listed?
If you have made a PayPal payment and the payment does not reflect on your LOVEBEADSWorld.com account, please check what PayPal payment method was used as your transaction may not have cleared yet. Always provide us with the Transaction ID # after making your purchase and request an extension for your items.
Please note that all items are re-listed if payment is not received within the allotted 5-days timeframe.
What is the PayPal Transaction ID #?
The Transaction ID # is proof of payment provided by PayPal. It is also used as a reference number by LOVEBEADSWorld.com to track the status of a payment.
What is the "clearing date" of my PayPal transaction?
The clearing date is the estimated date that the funds will be transferred and credited to the recipient's PayPal account.
I have an alternate shipping address on my PayPal account. Why is my order not being shipped to my alternate address?
LOVEBEADSWorld.com will only ship orders to the confirmed address on your PayPal account. You should contact LOVEBEADSWorld.com directly to add an alternate address. You will be required to submit Address Verification information (AVS) in order to add an alternate address.
What methods of payment do you accept?
Paypal,moneybookers etc. Important Information about Payment
For your security, your billing name and address must match that of the credit card used for payment.We reserve the right to cancel any order that does not match these criteria.
PayPal is an alternate methodfor purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
How long can I receive my refund?
A: Refunds are processed within 48 hours after you received our confirmation on the cancelation, and the PayPal can be seen in your PayPal account right away once it is processed. You can receive a confirmation e-mail from PayPal. For credit card payment, refund time may vary from different issuing banks’ policies. You may also call PayPal or your credit card issuing Bank to verify your refund.